cape town, johannesburg & limpopo | business courses category
At Staff Training ( South Africa) we offer a range of training workshops designed specifically around the challenges encountered by the local workforce today.
With a choice of approximately twenty workshops ranging from receptionist/frontline training to management excellence, assertiveness and time management we have the solution for you. Our workshop menu at the top allows you to view all the workshops at a glance. With three regular venues, Cape Town, Johannesburg and Limpopo, and inhouse options available for all other locations, we are able to assist you anywhere in South Africa.
Description:
First impressions last.
Paying attention to:
Grooming
Body language, posture and projection and habits
Your Environment
Attitude and aptitude – motivational
Practical applications
Making visitors feel welcome – how to establish a quick rapport
Effective communication skills – positive and professional speech patterns
Telephonic excellence – answering professionally and maintaining professionalism
Knowing the company
Knowing your job specification
Knowing your colleagues and managers
Your role as a public relations officer in the company
Description: What is Assertiveness?
What is it not?
Getting to know and understand people!
Personality types
Understanding yourself
Understanding negative behaviour
Handling conflict and aggression
What do all assertive people have in common?
Recognising when you feel intimidated or marginalised.
Triggering and developing your own “assertive mode”
Giving criticism
Accepting criticism
Being Assertive at Work
Assertiveness Techniques
Speech/communication
Language
Working towards continued confidence and good self-esteem
Description:
Being Goal Orientated
Meetings and Greetings (Approaching new clients)
DISC approach (reading the client) including body language
Relationship Building
Negotiation Skills
The seven steps of selling
Delivering your Presentation
Description:
It is not your aptitude but your attitude that determines your altitude.
Determining your personal vision. (Two basic emotions)
Why do people work?
Why do you work?
Summarise your vision
Understanding , or even improving your company’s vision
Why is your company in business?
Do you think you could make a difference?
Comparing your vision with that of your company?
What is a customer?
What does the customer do for you?
Positives and negatives
Effective communication skills
The value of a simple greeting
Learning to listen
Identifying queries and complaints effectively
Handling queries and complaints effectively
Positive Communications
Preventative /Pre-emptive Measures
Verbalising solutions effectively
Saying “NO” positively
Exceeding Customer Expectations (Moments of Truth)
The value of exceeding your own expectations! (Moment of Excellence)
Why you need to develop your skills level.
Identifying the skills required for the job
Are colleagues customers?
The benefit of a happy working environment
How self responsibility can change your attitude to life!
Description:
What are the qualities of a good manager?
Getting to know and understand people!
Making the transition from worker to manager.
Understanding the responsibility and possible consequences
Understanding your own role in the organisation
Understanding your management style – strengths and weaknesses
Is your approach holistic or cellular?
Setting clear goals for your department
Verbalising and quantifying
Setting standards for your department
Verbalising, quantifying, communication
Delegating and empowering
Communication and staff development
Making time for employees.
How to get the best out of your employees
Recognising employee achievements.
Failing to learn
Autocratic vs Collaborative
Resisting change
Short medium and long term goal setting
Empowering your staff to become leaders
Arbitration and mediation
Description:
What do your staff want of you?
What is a manager’s key duties?
8 common themes of successful companies
Using the SWOT matrix
Using the conscious and unconscious learning matrix
Using the force field analysis
Using the JOHARI window
Using situational leadership
Using feedback to it’s greatest advantage -not APOP
Communication involving a ratio of growth
Customer Reviews: I think the course was very beneficial and I will definitely use and apply what I learned. The facilitator was great and really made it easy to understand different aspects of the course with real life examples that we could relate to in the business.
Amanda, JPMorgan
Dearest Debbie I just wanted to say a big Thank You So Much for making me feel very welcome during your Assertiveness Training Workshop on the 10th of May! Your friendliness, kindness and amazing ability to listen and communicate effectively, made it a fun filled day to treasure forever! I found the workshop to be extremely insightful , thought provoking and very effective! You created such a fun and relaxed atmosphere and encouraged lots of participation from us - which was stunning and I really enjoyed it ! Many thanks again and have a fantastic day! Bronwyn Free Spirit Productions
