Description:
This course is a training programme for all people involved in telephone handling as well as a development programme for people involved in dealing with customers and suppliers. The course is designed for telephone support staff with customer and supplier contact, front line staff, receptionists, secretaries and any staff member utilizing the telephone.
Description:
This course is designed to assist people to experience a personal sense of satisfaction when delivering great customer service, therefore being an asset to their organisation. Aimed at all staff in a customer service role as well as people who want to increase their knowledge concerning "Customer Service Attitude", the course encourages understanding of "why customer service matters". Other objectives of this course are to understand the association between customer loyalty and customer care, to gain knowledge and skills to be highly motivated through improved customer relationships and to set customer service levels and evaluate performance.
Description:
This course is designed to equip and enable dynamic Personal Assistants, Secretaries and Administrators with skills and tools to achieve excellence in the key role they perform within their organization. Roles and responsibility within the business environment, adapting to change effectively and efficiently, effective and rewarding habits as well as improving performance and personal productivity within relevant work and life areas are focused on in this course. The PA / Secretarial Skills Course is designed for Personal Assistants, Secretaries and Administrators who want to develop personal effectiveness and broaden their contribution as well as those who want to achieve excellence in the service they provide to colleagues and clients.
Description:
This presentation skills course is designed to assist people to be the most confident and effective speaker they can be as well as providing insight into the dynamics of effective presentation. The course focuses on effective communication, constructing presentations with maximum audience appeal and effective visual aid support. The objectives of the course are to be able to deliver a presentation and communicate with confidence and poise, to construct a target driven presentation focused on presentation objectives, to harness the power of body language and vocal projection and to optimally utilize nervous energy.
Description:
The Time Management course focuses on available resources to assist people to develop skills and opportunities to bring about increased personal and organizational productivity. It shows how to utilize resources and time and the way motivation stimulates effective and rewarding work habits through effective planning. This course is designed for people who need to get more out of every day and live a happy and rewarding life with a balance between family, work and own interests.
Description:
The Leadership Skills course takes an innovative look at leadership intelligence in an inspirational way. The highly interactive nature of the workshop engages delegates to participate while assessing current and relevant case studies, trends and related issues from the business environment. This course shows how to discover and value one’s own competencies as a leader, successfully manage and lead people and develop inspirational leadership skills. It is designed to equip up-and-coming individuals and teams into inspiring leaders.
Customer Reviews:
I now understand what management’s role should be in an organisation, what leadership is and how to continue to improve oneself and others around you. Obonetsi Mothelesi, Finance Manager, African Alliance Botswana
This workshop has opened my mindset and definitely assisted me in organizing my time more efficiently with great benefits. Mpho Mholo,
Director, Department of Social Development
