cape town | western cape | business courses category
At 1st Solutions, we combine knowledge and hands-on experience in our field to bring you a superior service that gives us the edge in Personal Development and Corporate Image.
At 1 st Solutions we aim to create harmony between the corporate image and the personal image of a companies staff. We focus on assisting companies and individuals to discover their goals and their roles in achieving their objectives. With a greater understanding of each other and ourselves it is possible to lead, manage and be a part of a successful team.
Description:
Improve the skills of an existing PA / secretary. Manage your Office, Boss, Visitors, Clients, Yourself. The Impact of your Position. Time Management – use a planning tool, categorize tasks. Office Functions – planning, preparation, checklists.
Description:
Develop a professional presence. Packaging Yourself, Meetings, Behaving Professionally, Lasting Impressions, Earn Respect by maintaining a professional image.
Description: Learn acceptable and professional business etiquette in South Africa. Office, Company, Written and Social Etiquette. Handling Complaints professionally.
Description:
Manage time more effectively in order to achieve smart goals. Plan tasks, Stop procrastinating, Delegation, Organise, Use of appropriate planners. Become efficient.
Description: Dynamic process of communication and processes to aid in the dealing with conflict and criticism. Different Communication styles. Assertiveness. Aggressiveness. Conflict.
Description:
Good Telephone Manners, Receiving Calls, Active Listening, Questioning, Conflict And Emotional Control, Interruptions, Messages, Screening Calls, Making Calls, Cell Phone Etiquette, and Importance of your voice.
Customer Reviews:
I'd like to extend my appreciation to you for this fabulous training course (5 Steps to a Professional Presence). I've learnt so much and am actually able to implement and use this knowledge in my corporate and personal life. Thank you for giving me these brilliant tools.
Friedel de Wet, Metropolitan Health Group
I can just summarise by saying that I do not think the impact and worth of the workshops can be measured in money. I experience the value today in happier, professional looking, more confident staff and clients looking up to Old Mutual again. Thanks for your hard work. Elmarie van Wyk,
Old Mutual
